Overcharged Shipping on Trendyol: How to Dispute and Save

Every month when you look at your Trendyol shipping invoice, one question comes up: “Why is this so high?” The answer is usually: Desi discrepancy.

The shipping desi (size + weight) you report is different from the one billed by Trendyol. If the difference is large, you pay extra shipping. And usually silently.

What is Desi?

Desi is the unit used to standardize courier weight. Whichever of the product's weight or dimensions is larger, that becomes the desi.

Example:
500 gram bag, dimensions 30 × 20 × 15 cm

Weight Desi = 0.5 × 1000 ÷ 25 = 20 desi
Dimension Desi = (30 × 20 × 15) ÷ 5000 = 1.8 desi
Result: 2 desi (since 1.8 ≈ 2 desi)

What is Desi Discrepancy?

You enter the desi when adding a product on Trendyol. But when shipped, Trendyol compares it with the measurements from the courier company. If there is a difference, it bills you for the extra weight.

Real life example:
You: “This bag is 2 desis”
Courier: “No, this is 4 desis”
Result: You pay 2 desis of extra shipping costs.

Why Does This Happen?

• Incorrect Measurement: Your dimensions are wrong
• Packaging Impact: The product is boxed, making packaging size larger
• Courier Measures Differently: Courier companies may apply standards differently
• Product Decompresses: Squeezed products might look larger when decompressed

How to Detect Desi Discrepancy?

Step 1: Open Trendyol Seller Panel

Go to Sales reports → Shipping Charges section.

Step 2: Check Desi for Each Sale

Is the defined product desi the same as the billed desi? If not, there is a discrepancy.

Step 3: Note Discrepant Orders

Example: Reported 2, Billed 4 → 2 extra desis.

How to Dispute Desi Discrepancy?

Method 1: Direct Dispute on Trendyol

Trendyol Seller Panel → Accounting → Shipping Charges
Click the Dispute button.

In the dispute:

• Write the order number
• Specify that it is a “desi discrepancy”
• Calculate the difference between reported and billed desi
• Write the product size and weight
• Packaging photo (optional but effective): Add a photo of the packaged product

Example dispute text:

“Order No: #12345678
I am disputing due to desi discrepancy.
Reported Desi: 2
Billed Desi: 4
Product dimensions: 30×20×15 cm, 500g
Desi calculation: (30×20×15)/5000 = 1.8 ≈ 2 desi

Incorrect billing has occurred. I request adjustment.”

Method 2: Dispute with the Courier Company

If Trendyol does not accept, you can dispute directly with the courier company (Yurtiçi, Ptt, Aras etc.). But this takes longer.

Method 3: Bulk Dispute

If you have 10+ desi discrepancies per month, preparing a bulk dispute file is more effective. List the orders in Excel and send it to Trendyol Seller Support.

Strategies to Prevent Desi Discrepancy

1. Set Realistic Product Sizes

Set the size and weight with a safety margin when adding products. Setting the desi slightly higher can help prevent discrepancies.

2. Factor in Packaging Size

If the product is 2 desis, but the box it goes in is 3 desis, write 3 desis.

3. Compare Different Courier Companies

If you use Trendyol All Cargo (TümKargo), discrepancies might be more frequent. Yurtiçi Kargo, Ptt, Aras measurements might be more accurate.

4. Contact Seller Support

If desi discrepancies continue, write to Trendyol Seller Support. A permanent desi recommendation can be opened in the system.

How Much Can You Save from Desi Discrepancies?

If you make 50 sales monthly and have an average of 0.5 desi discrepancy per sale:

Were you aware of this? Yes, if you don't keep track of desi discrepancies, you could be losing thousands of TL every year.

Automated Desi Tracking

Tools like Canly AI can automatically detect desi discrepancies for each sale, show you which products have discrepancies, and prepare the dispute text.

This way, you just click DISPUTE, and the system handles the rest.

Conclusion

Desi discrepancy is a factor that silently eats away your money. Check it at least once a month. Once detected, file a dispute. Most of the time, Trendyol accepts and refunds your money.

Saving thousands of TL a year starts with this simple step.